Privacy policy

Privacy Policy

AMHN Diamonds, LLC (including The Fine Jewelry Concierge and its subsidiaries and affiliates) values your privacy. Our customers are at the heart of everything we do, and we strive to ensure that your experience with us is one you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of your personal information. This policy is designed to inform you about what information we collect, why we collect it, how we use it, and the choices we offer regarding your information.

Any reference to our “Site” includes our website, mobile applications, and other software, and any reference to our “Services” includes our Site, customer service phone line, and other shopping or product services offered by AMHN Diamonds, LLC.

This Privacy Policy is incorporated into our Web Terms and Conditions and Terms of Sale.

If you have questions or concerns regarding this Privacy Policy, please email us at customerservice@thefinejewelryconcierge.com.

AMHN Diamonds, LLC will occasionally update this Privacy Policy. By using our Services or sharing your information with us, you are consenting to and accepting this Privacy Policy, including any changes or updates. Additional features, functionality, offers, or events may be subject to different privacy rules that we disclose in connection with those opportunities. In this policy, “personal information” means any information relating to an identified or identifiable individual.

COLLECTION OF INFORMATION

Information You Provide: At various times, you may decide to provide us with your personal information. This includes information provided through our Site, via email, over the phone, or through social media services (e.g., Facebook, Instagram, TikTok). While you may choose not to provide certain information, doing so may prevent you from purchasing products or taking advantage of many of our promotions, features, or Services. We may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, interests, payment information, email address, and telephone number. If you provide us with contact information for a friend or family member, this information may also be stored and used as described in this Privacy Policy.

Information We Collect Through Cookies and Other Technologies: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Cookies are small files that reside on your device and allow us or our partners to recognize your device upon return.

We use cookies for various purposes, including:

Essential Operational: Necessary for operating our Services, such as accessing secure areas and using features like our shopping basket.
Performance and Functionality: Enhance performance and functionality of our Services by remembering you or your device.
Analytics and Customization: Gather information to measure how our Services are used and customize them for you.
Targeting/Advertising: Regulate advertisements you receive and tailor offers to you.
Social Networking Cookies: Allow sharing of our pages and content through third-party social networks.

You are free to decline cookies if your browser permits; however, this may limit your ability to use certain features of our Site. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

[Be sure to check Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

USE OF YOUR PERSONAL INFORMATION

We may use the information we collect about you to:

Facilitate your purchases and provide the services you request.
Confirm and track your order.
Respond to your comments, inquiries, and requests.
Prevent and detect fraud or abuse.
Improve our services and product offerings, and develop new ones.
Identify your product and service preferences.
Offer personalized content and advertising.
Administer and fulfill our contests and promotions.
Comply with legal requirements and policies.

We may combine your provided information with information publicly available or collected through cookies and other technologies.

INFORMATION THAT WE MAY SHARE WITH OTHERS

We may share your information, including personal information, as follows:

AMHN Diamonds entities: Share with our affiliated entities when reasonably necessary for the purposes described above.
Service Providers: We may use third-party service providers for services such as shipping and payment processing. For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information.
Special Events: If you participate in promotions or contests, we may share your information with those organizations participating in the event.
Compliance with Law and Fraud Protection: We may disclose your information to comply with applicable laws or to protect our rights.
Sharing with Other Companies: We may share your information with other companies or organizations that are not part of AMHN Diamonds, LLC. These companies and organizations may use the information we share to provide or help other companies provide offers to you, market products and services, and perform data analytics regarding your use of our Services.

Our business partners may also use cookies on our Site for the purposes identified in this Privacy Policy, including improving their marketing, products, or services. Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites. Companies with which we share information may use the data we provide, often combined with their existing information, to deliver more relevant advertising. You may opt out of personalized advertisements from advertising companies that are members of the Network Advertising Initiative or subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting http://www.networkadvertising.org/choices and http://www.aboutads.info/choices.

Aggregate Information: We may create aggregate records from personal information by excluding information that makes it identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate non-personal information at our discretion

DATA RETENTION

When you place an order through the Site, we may maintain your information for our records unless you request deletion of this information.

CHILDREN UNDER 13

This Site is not intended for individuals under the age of 13. AMHN Diamonds, LLC does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that data from our systems. For tips on protecting children’s privacy online, please visit the FTC’s website at https://www.ftc.gov.

LINKS

Our Site may provide links to third-party websites that are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites. AMHN Diamonds, LLC is not responsible for any data collected or shared by third-party sites.

SECURITY

We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use, or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

ACCESSING AND UPDATING YOUR INFORMATION

If you wish to review or change certain personal information we have for you, please contact us using the information provided below.

CHOICE/OPT-OUT

We want to communicate with you only if you wish to continue to hear from us.

To opt out of receiving promotional emails, you can: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any promotional emails; or (2) email us at customerservice@thefinejewelryconcierge.com.

To opt out of telephone promotions, you can let us know when we call you or send us an email request. To opt out of postal mail promotions, please send us an email request. Opting out of communication does not affect our communications with you regarding your orders or other transactional emails. Where required by law, we obtain your prior opt-in consent at the time of data collection for processing personal information for marketing purposes.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties for their direct marketing purposes, please submit a written request to the following address: AMHN Diamonds, LLC, ATTN: Legal Department, 4027 University Blvd, Dallas, Texas 75205. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

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