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Shipping policy

Shipping Policy

Thank you for choosing The Fine Jewelry Concierge! Please review our shipping guidelines to understand the timeline for your order.

In-Stock Items

  • Orders for in-stock items will be processed and shipped within 1-2 business days.
  • If you select an express delivery option, orders must be placed by 1 PM CST to ensure same-day processing. This applies to in-stock items only.
  • You will receive a confirmation email with tracking information once your order has shipped.

Made-to-Order Items

  • For made-to-order pieces, please refer to the specific product’s lead time. Production timelines can vary and may take up to 6 weeks depending on the complexity of the design.
  • If you have any concerns or specific timing needs, please contact us at customerservice@thefinejewelryconcierge.com, and we will do our best to accommodate your request.

Additional Information

  • Shipping timelines apply after your order has been processed. Delivery times may vary based on your location and chosen shipping method.
  • Please note that we are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

If you have any questions about your order or need further assistance, don’t hesitate to reach out to our team at customerservice@thefinejewelryconcierge.com. Thank you for your patience and understanding!

Custom Inquiries or General Questions?

Have Questions or a Custom Inquiry? We're here to assist you! Whether you have questions, are interested in custom pieces, or need guidance on your fine jewelry journey, we're happy to help. Simply reach out to us by fill out the contact form below (or if you want to give them additional options), and a member of our team will get back to you shortly.

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